Warranty Policy

This equipment is warranted to be free from defects in materials and workmanship, under normal use and service, for a period of 24 months from date of shipment. This warranty shall not apply if:

  1. The equipment is not installed by a qualified installer per the MANUFACTURER'S installation instructions shipped with the product,
  2. The equipment is not installed in accordance with federal, state and local codes and regulations,
  3. The equipment is misused or neglected,
  4. The equipment is not operated within its published capacity,
  5. The invoice is not paid within the terms of the sales agreement.

The MANUFACTURER shall not be liable for incidental and consequential losses and damages potentially attributable to malfunctioning equipment. Should any part of the equipment prove to be defective in material or workmanship within the 24-month warranty period, upon examination by the MANUFACTURER, such part will be repaired or replaced by MANUFACTURER at no charge. The BUYER shall pay all labor costs incurred in connection with such repair or replacement. Equipment shall not be returned without MANUFACTURER'S prior authorization and all returned equipment shall be shipped by the BUYER, freight prepaid to a destination determined by the MANUFACTURER.


Ventilation Direct is committed to customer service and on time, accurate delivery of superior Ventilation products.

Call 1.866.433.8335 for a friendly customer service representative that can customize your exhaust fan, heater or supply air package while providing you a fast quotation including drawings and submittal packages. Our product line includes UL and ANSI listed commercial and industrial exhaust fans, heaters, make-up air units, motors and more with a two year warranty.